Shipping policy

Where we ship We ship to all Australian states and territories. At this stage we do not ship internationally, including New Zealand.

Shipping costs We offer free shipping on every Australian order.

Delivery times Orders are dispatched within 3 business days. Standard delivery takes 2–10 business days depending on your location. You'll receive tracking information via email once your order ships.

🐾 30-Day Satisfaction Promise If it's not the right fit for your pet, contact us at shop@pawdrop.com.au and we'll make it right. For faulty or defective products, please notify us within 48 hours of receipt with your order number, photos, and a description of the issue.

For full details on returns and refunds, please see our [Refund Policy].

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